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POLICY AND SERVICE GUIDELINES

Guidelines
Unlimited Traffic/Courtesy Policy
Restrictions

Smarter by Design Hosting (referred to hereafter as "we" or "us") has a responsibility to ensure that each of our clients is provided with the best services we have available. While we back up files continuously, we are in no way responsible for the archiving of a site. It is the sole responsibility of the site creator to copy, back-up or archive all files that constitute a web site.

The following guidelines also apply:

  • Content: All services provided by us may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States Federal, State, or Local law is prohibited. This includes, but is not limited to copyrighted material, material we judge to be threatening or obscene or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold us harmless from any claims resulting from the use of the service, which damages the subscriber or any other party. Pornography and sex-related merchandising is prohibited on all of our servers. This includes sites that may infer sexual content or links to adult content elsewhere. We will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. Examples of unacceptable content or links: - Pirated software - Hacker programs or archives - Warez sites We will be the sole arbiter as to what constitutes a violation of this provision. Top
  • Unlimited Traffic/Courtesy Policy. We are pleased to offer our clients unlimited Web page traffic with the only consideration being our Courtesy Policy. This Policy has been created so that one customer does not take an unfair portion of server traffic, a situation that for 99% of our customers is never a consideration
  • Restrictions. To maintain the integrity of our service, the following restrictions apply: -
    1. Sites offering download files. (This is any site where 20% or more of their monthly traffic is from file downloads) -
    2. Sites using more than 20% of system resources. We will be the sole arbiter as to what constitutes a violation of this provision.
    3. Commercial Advertising - Email: Spamming, or the sending of unsolicited email, from any of our servers or using an email address or domain that is maintained on our servers as reference is STRICTLY prohibited. We will be the sole arbiter as to what constitutes a violation of this provision.
    4. Chat Rooms and Forums We do not allow clients to install their own chat rooms or forums. These tend to be a large drain on system resources and we cannot allow it as an account option.
    5. Background Running Programs We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.
    6. IRC We currently do not allow IRC or IRC bots to be operated on our servers.
    7. Domain Pointing Domain pointers are to be used for the purpose of having more than one way to find the same site, not for the purposes of sharing an account among multiple sites. A domain pointer may not be set up to reference a subdirectory within an existing Web hosting account served by us or any other provider.
    8. Server Abuse: Any attempt to undermine or cause harm to a server or customer of ours is strictly prohibited, and will result in immediate termination or prosecution.
    9. Refusal of Service: We reserve the right to refuse, cancel, or suspend service at our sole discretion.
    10. Billing Problems and Termination: Accounts paid by credit cards which are rejected by our online card processor are grounds for termination. Because of the risk of credit card fraud, any account which offers two bad credit cards within any 6 month period will be subject to immediate termination. All Sub-Networks, distributive hosting sites and dedicated servers of ours must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account deactivation. Top

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